7th Aug '15: Report,
Have eaten out of here usually twice a week for the last number of years. Order has been wrong on a number of occasions usually when it's a delivery but tend not to ring until last night when I ordered two honey chilli chicken with less chilli. We ordered quite late as we were late home.. Picked up order and both meals has extra chilli instead of less and were completely inedible. Rang them at 11.10pm to complain and get meals replaced but no answer to telephone. Rang this evening to be told that because I hadn't brought them back they couldn't just give out free food I told the girl to speak to the manager as the girl said she remembered my order as writing less chilli as that is what we always order. Manager said no to replacing the meals so I went round. Basically called a liar that I didn't try phoning and i shoukd have brought it back.. Guess I was supposed t leave it at the front door. Owner then said she would meet me half way and replace one meal, which funny enough as I don't usually pay for two things an only get one I told her that was no unacceptable. I told her i could have just put it up on Facebook or on reviews but instead chose to come round as with the amount of money we spend there i thought they would have been more reasonable and I don't expect to throw hard earned money down the drain her reply i work in a Chinese, don't talk to me about hard earned money. Tried to reason with her again to which she said she didn't like my att•tude and she would now refuse to serve me in her business and not to bother coming back..so not only can they not get an order right but they are thief's as when they don't deliver on a service you have paid for and refuse to either refund or replace that is theft in my book but there are plenty other Chinese in Ballynahinch so this will do them more harm than me....disgusted does not come close to it!
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