30th Dec '12: Report,
Tasteless fish, terrible soft batter can't definitely beat proper fish and chips shops like deep blue. I found the fish is very chewy and overcooked. They don't season the fish properly and also they do cook them beforehand and put about 6-8 fillet of fried fishe ready made in the warm or hot place in order to keep them hot for at least 30-40 mins. And as a result what happens it continues to cook in the hot place and therefore chewy and overcook! It's a shame they sell those fish to the customer, doesn't make any sense, they got to learn how to make proper fish and chips.Shocking customer service! The owner takes thing personally and argue rather solving the customer complaint. They are happy to lose customers forever, doesn't listen to the customer at all. I really had a bad experience and I'm taking this issue further for sure. This situation needs to change definitely if they want to run a great business and make good money. The owner was trying his best to prove that we don't know how a proper fish and chips should taste like? How bizarre is that! They should change the way they deal customer complaints. They do struggle to listen, smile or say sorry to the customers- I wonder how come they are going to run this business with that sort of strange att•tude.I wouldn't personally recomend Mr.Cod at Shinfield Reading to my friends, families and of course to my work colleagues.
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