29th Apr '16: Report,
Found a long hair in the rice and black fibres in the chicken dish. Phoned and advised to take back. Was offered a fresh one but refused stating I would rather have my money back. Subsequently called a liar and told that it was my own hair since counter staff were not allowed in back even though that's exactly where they were when I arrived and a number of times thereafter. Even heard the chef in the kitchen saying the hair belonged to the girl front of house! Manager wasn't much use - just as rude as their counter staff!
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