3rd Feb '13: Report,
I agree with the other comments. I have only had mediocre food from there. Thankfully the one on the other side of town is far better food with a far better service
22nd Jan '10: Report,
This fish & chip shop is mediocre at best. Whatever you do, do NOT complain when your fish smells scented and you almost vomit on it. Even when the manageress could smell the strange smell, she still accused me of sabotaging our dinner asking if we had washed our hands before eating it because we could have left soap on them! When I pointed out that we used a fork she actually asked if I wore perfume!!!! What sort of customer service is this? This was a genuine complaint which I made discreetly in order not to embarass the shop or their customers!! I'm disgusted that people can be treated this way when the have a genuine complain about food (which the managerss even acknowledged existed!) If this is the way they regard a genuine, kind and friendly complaint it makes me wonder how much they genuinely care about the other standards we all expect as customers! The serving staff are generally nice, but that the best thing I have to say about a place where complaints are so angrily frowned upon. I intend to tell everyone I know that the att•tude to customers at this establishment is generally pants. Luckily there is another fish and chip shop in Ilminster.
If you are the owner or manager of West Street Takeaway, or even just a loyal customer, there's a lot you can do to help promote it. The easiest of these is simply providing as much information as you can about the takeaway, but we also have options available to let you verify ownership and promote West Street.